Call Logging

Personal Voice Documentation and Collaboration Solution

Talkument voice documentation software provides businesses complete control over risk management, quality assurance, customer retention, dispute resolution and other critical business concerns. Talkument users enjoy the familiarity of an Outlook-style interface to store and organize call recordings of their important business telephone conversations. Talkument software is unlike any other call recording solution on the market, which only offer limited call logging functionality, due to the patent-pending OAISYS Portable Voice Document (PVD™) technology at its core.
OAISYS PVD technology enables users to store, organize and playback call recordings, or voice documents, of their phone-based conversations. These call recordings can then be used to effectively drive quality assurance, workforce collaboration, dispute resolution and overall productivity measures.

Talkument is widely used in healthcare, legal services, insurance, financial services and multiple other industries. It delivers enhanced collaboration and an additional measure of revenue protection while supporting business documentation, dispute resolution, litigation defense, and project management.
An unlimited user license for Talkument voice documentation software is included with every OAISYS call recording system, a unique delivery model that is unmatched by other call recording vendors. Talkument features include:
•    Ability to highlight, annotate and share select portions of a call recording
•    Selective call recording, allowing only desired extensions to be monitored
•    Call visualization, which displays all activity that occurred throughout a call
•    Security permissions that provide discrete access to the entire call recording, or just a select segment
•    Playback via encrypted media file streaming for an enhanced level of security
•    Flexible call recording connectivity options, including IP station side, trunk side, digital station side and VOX recording
•    Click-once installation and upgrade technology for faster, simpler deployment

Call Logging for the Contact Center

Call recording and quality assurance technology can play a valuable role for businesses across a wide spectrum of industries, including automotive dealerships, financial services, insurance, healthcare, manufacturing and distribution. Any business that regularly communicates with customers, clients and partners via the phone should proactively manage the risks inherent in these interactions and promote quality assurance using call recording.
With the Tracer contact center recording and quality assurance solution, call recordings become a vital part of developing highly effective compliance, process and risk management programs. Tracer call monitoring functionality ensures phone-based interactions are readily available for handling disputes and verifying transactions.

Tracer contact center management software provides robust, enterprise-class call recording and quality assurance functionality, including:
•    Patent-pending OAISYS Portable Voice Document (PVD™) technology, which provides a highly secure means of reviewing, sharing and adding notes to call recordings
•    Intuitive user interface with call visualization, which simplifies call recording review and auditing
•    Effortless organization and search capabilities, allowing a targeted call recording to be retrieved within seconds
•    Integrated live and auto monitoring, allowing real-time agent coaching and personnel development
•    Customizable employee evaluations and powerful quality reporting, allowing call centers to proactively monitor, manage and improve workforce performance
•    Optional desktop screen recording capabilities, enabling a more complete picture of agent activity